Yahir Remigio
Chick-fil-A
Loganville
2
Languages
4
years of professional experience
Dynamic Shift Leader at Chick-fil-A with a proven track record in enhancing service speed and resolving customer issues. Skilled in cash handling and team leadership, I foster a collaborative environment that boosts team morale and efficiency. Committed to maintaining high standards of customer satisfaction and operational excellence. Reliable with 4 years in restaurant industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Work History
Shift Leader
3 Years 6 Months- Implemented workflow improvements to enhance speed of service during peak hours.
- Resolved customer complaints effectively, ensuring high satisfaction levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
Waiter/Host
1 Year- Maintained cleanliness and organization of dining area throughout shifts.
- Processed customer orders accurately using point-of-sale system.
- Handled customer inquiries and resolved issues effectively and efficiently.
- Supported team members during peak hours to maintain workflow efficiency.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
High School Diploma
- Hope Member
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Customer service focus
Team motivation
Team supervision
Team collaboration and leadership
Languages
English
Spanish
Timeline
Shift Leader
Chick-fil-A
02.2023 - 08.2026Read More
Waiter/Host
Pancake House
02.2022 - 02.2023Read More
Archer Highschool
High School Diploma
Read More