Yesmir Mendoza
Bogart
Summary
Resourceful Shift Supervisor known for high productivity and efficient task completion. Proven leader and bilingual communicator, adept at enhancing customer satisfaction and streamlining operations. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive work environments. Committed to fostering teamwork and meeting operational goals with integrity and reliability. Easily picks up new skills, and will always be open-minded to new experiences and opportunities.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
La MICHOACANA ICE CREAM SHOP
03.2024 - 11.2024
- Supervised team during daily shifts, ensuring efficient operation and customer satisfaction.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Delegated tasks to employees and monitored activities and task completion.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Set up and adjusted machines and equipment to produce pre-determined results.
Shift Leader/ Assistant Manager
Girasoles
06.2023 - 12.2023
- Scheduled staff shifts, considering peak times and individual availability.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Managed daily workflow and scheduled staff for adequate coverage.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
Server
La Cabaña
01.2022 - 05.2023
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
High School Diploma -
North Oconee High School
Bogart, GA05.2023
Skills
- Bilingual in Spanish and English
- Critical thinking
- Customer service
- Problem resolution
- Friendly, positive attitude
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
La MICHOACANA ICE CREAM SHOP
03.2024 - 11.2024
Shift Leader/ Assistant Manager
Girasoles
06.2023 - 12.2023
Server
La Cabaña
01.2022 - 05.2023
High School Diploma -
North Oconee High School
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