Open To Work
Yessica Almazan
Mableton
Summary
Bilingual customer service professional with 7 years of experience supporting high-volume, fast-paced environments. Skilled in phone support, conflict resolution, problem-solving, and providing calm, empathetic service under pressure. Strong communication skills with a background in team training, leadership, and handling escalated customer concerns. Highly reliable, adaptable, and motivated to deliver exceptional service in every interaction.
Overview
11
11
years of professional experience
Work History
Trainer
Chick-fil-A
Smryna
10.2023 - 03.2026
- Trained team members on customer service standards and operational procedures.
- Developed engaging training materials to enhance employee learning experiences.
- Facilitated hands-on training sessions in food safety and sanitation practices.
- Evaluated trainee performance and provided constructive feedback for improvement.
- Coordinated onboarding processes for new hires in a fast-paced environment.
- Supported management in identifying skill gaps among staff for targeted training initiatives.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Resolved any issues raised by participants during the training session in a timely manner.
General Manager
Jimmy Johns Gourmet Subs
Lawrenceville
02.2019 - 09.2023
- Managed daily operations to ensure efficient service and product quality.
- Trained and supervised staff on food safety and customer service standards.
- Developed schedules to optimize workforce efficiency during peak hours.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Implemented promotional strategies to enhance customer engagement and satisfaction.
- Resolved customer complaints to maintain positive dining experiences.
- Fostered a collaborative team environment to encourage employee development and retention.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
Retail Sales Associate
Marshalls
Duluth
08.2020 - 05.2021
- Assisted customers with product selections and answered inquiries.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and restocked shelves regularly.
- Collaborated with team members to ensure efficient operations during peak hours.
- Handled customer returns and exchanges according to store policies.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Organized displays to attract customers and promote sales.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Shift Leader
Papa Johns
Duluth
08.2015 - 06.2018
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on company policies and customer service standards.
- Maintained cleanliness and organization of the kitchen and dining area.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Assisted in preparing food items according to standardized recipes and quality guidelines.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Checked orders for quality and completeness.
- Assisted general manager with operations game plan and company initiatives implementation.
Education
High School Diploma -
Duluth, GASkills
- Customer Service
- Phone Support
- Email Support
- Communication
- Conflict Resolution
- Problem-Solving
- High-Volume Support
- POS Systems
- Leadership
- Team Training
- Bilingual: English & Spanish
- Time Management
- Adaptability
- Fast-Paced Environments
- Cash Handling
- Inventory management
- Employee training
- Time management
- Conflict resolution
- Communication skills
- Positive reinforcement
- Problem solving
References
Reference available upon request
Hobbies and Interests
Singing
Personal Information
Title: Customer service agent
Languages
- Spanish
- English, Spanish
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteOn-SiteSalary Range
$17/hr - $1000/hrTimeline
Trainer
Chick-fil-A
10.2023 - 03.2026
Retail Sales Associate
Marshalls
08.2020 - 05.2021
General Manager
Jimmy Johns Gourmet Subs
02.2019 - 09.2023
Shift Leader
Papa Johns
08.2015 - 06.2018