Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Gordon

Morrow

Summary

Dynamic customer service professional with extensive experience at VXI Global Solutions, excelling in problem-solving and active listening. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in data entry and cash handling, consistently delivering exceptional service and resolving issues efficiently.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

VXI Global Solutions - Canton
Los Angeles
10.2021 - Current
  • Listen to customers , questions and concerns and provide answers or response
  • Provide information about products and services
  • Book trips for members to go to the doctor.
  • Review customer accounts and making changes is necessary

Hotel Front Desk Clerk

Crown Plaza Hotel
Atlanta
08.2021 - 10.2022
  • Greeting guests, providing a friendly welcome.
  • Assisting with check-in and check-out, assigning rooms, and handling cash payments.
  • Handling complaints, addressing guest concerns professionally.
  • Making recommendations, suggesting restaurants, and activities.

Global Mobility Specialist

Teleperformance USA
College Park
02.2021 - 07.2021
  • Customer service: greeting customers, answering calls.
  • Sales understanding customer needs, recommending appropriate products.
  • Operations assisting with day-to -day operations

Front Desk Receptionist

Ramada Plaza Hotel & Oasis Convention Center
Atlanta
10.2018 - 07.2019
  • Greeting and welcoming guests, making a warm and professional first impression, and ensuring guests feel safe.
  • Answering questions about the hotel, its services, amenities, and local attractions.
  • Addressing guest concern and working with other departments
  • opera system

Education

Some College (No Degree) - Hospitality Administration And Management

Westover Job Corp Center
Chicopee, MA

Skills

  • Customer service
  • Problem solving
  • Data entry
  • Order processing

Customer relationship management

  • Communication skills
  • Time management
  • Cash handling
  • Paperwork processing
  • Time management abilities
  • Attention to detail
  • Active listening
  • Promotional support

Timeline

Customer Service Representative

VXI Global Solutions - Canton
10.2021 - Current

Hotel Front Desk Clerk

Crown Plaza Hotel
08.2021 - 10.2022

Global Mobility Specialist

Teleperformance USA
02.2021 - 07.2021

Front Desk Receptionist

Ramada Plaza Hotel & Oasis Convention Center
10.2018 - 07.2019

Some College (No Degree) - Hospitality Administration And Management

Westover Job Corp Center

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Yolanda Gordon