Yosverani Suarez-RODRIGUEZ
Ace Hardware
MACON
1
Language
6
years of professional experience
Motivated retail and customer service professional with experience in shift leadership, sales, and store operations. Skilled in team supervision, cash handling, inventory management, and delivering high-quality customer experiences. Strong communicator with bilingual fluency in English and Spanish, seeking to contribute leadership, operational efficiency, and customer-focused service in a retail management environment.
Work History
Shift Leader
3 Years 2 Months- Supervised daily store operations, including opening and closing procedures.
- Trained and mentored team members on product knowledge and customer service techniques.
- Managed inventory levels, facilitating timely restocking of merchandise to meet customer demand.
- Implemented efficient workflow processes, enhancing team productivity during peak hours.
- led team members by assigning tasks and ensuring operational efficiency
- Managed cash handling processes including safe counts, register balancing, and bank deposits
Sales Associates
9 Months- Provided high-level customer service to enhance overall shopping experience
- Operated point-of-sale (POS) systems and processed transactions accurately
- Executed visual merchandising, product placement, and inventory pulls
- Assisted with sales floor organization and store presentation standards
- Supported team goals by maintaining productivity and customer engagement
Customer Service Cashier
4 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-day reports.
- Assisted customers with product inquiries, enhancing overall satisfaction.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Cashier
9 Months- Processed customer transactions with accuracy and efficiency using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the front counter and dining area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and best practices for customer interactions.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma
No Degree - Billing And Coding
Skills
Positive attitude
Retail Operations Management
Customer Service Excellence
Cash Handling & Register Operations
Inventory Control & Merchandising
Team Leadership & Shift Supervision
Communication & Problem-Solving
Time Management & Organization
Bilingual: English & Spanish
POS Systems (Point of Sale)
Languages
Spanish
Professional Working
Timeline
Shift Leader
Ace Hardware
05.2023 - 07.2026Read More
Sales Associates
Buckle
08.2022 - 05.2023Read More
Customer Service Cashier
Palmetto Moon
10.2021 - 02.2022Read More
Cashier
Chick-fil-A
10.2020 - 07.2021Read More
Rutland High School
High School Diploma
Read More
Miller-Motte Technical College
No Degree from Billing And Coding
Read More