JAVONNA YOUNG
Savannah
Summary
Reliable Executive Administrative Assistant with focused attention on detail, accuracy and business impact. Keeps reports and communications well organized. Expertise in Microsoft Office and QuickBooks software.
Organized and efficient Executive Assistant with 3 years of experience supporting top-tier executives in finance, sales, and accounting. Demonstrates skills in managing complex functions that require stellar multi-tasking abilities.
Detail-oriented and driven Executive Administrative Assistant with expertise in problem-solving and managing daily office functions. Uniquely qualified to handle VIP visitors and guests. Proficient in MS Office Suite and office communications equipment operations.
Overview
8
8
years of professional experience
Work History
Executive Administrative Assistant
City Of Savannah City Hall
04.2024 - Current
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Scheduled appointments and handled calenders for senior leadership.
- Answered high volume of phone calls and email inquiries.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated training and onboarding for incoming office staff.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Legal Intake Specialist
Mike Hostilo Law Firm
01.2022 - 04.2024
- Scheduled appointments for the new clients with the representatives
- Greeted all clients and visitors in a pleasant manner and offered refreshments to the existing clients of the firm
- Prepared records of the documents and filed them into the electronic system
- Assisted the staff in sending out letters, dated the stamps and opened all envelopes
- Monitored the calendar of activities for the firm and booked the conference rooms according to the same
- Prepared the necessary documents and made entries to the data management systems accordingly
- Maintained an inventory of the office supplies and made purchase orders for the same
- Administered all the faxes, mails and emails to the office.
Customer Service Representative
Gulfstream Aerospace
08.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided ongoing guest service
- Responded to customer requests for products, services and company information.
Verifier
International paper
01.2020 - 04.2021
- Examined and verified all incoming and outgoing products and materials
- Managed and ensured safe and timely transportation of all warehouse goods
- Attached identification tags to products and followed FIFO procedures
- Created and maintained work-related records in computerized system, accurately.
Call Center Representative
United Healthcare Insurance
08.2019 - 01.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
- Met customer call guidelines for service levels, handle time and productivity.
Call Center Supervisor
OnBrand24
11.2016 - 08.2019
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
- Developed quality employees within call center to take over leadership positions
- Established and oversaw performance targets for call center associates
- Managed scheduling for agents and product specialists to foster increased productivity
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions
- Increased efficiency and productivity through effective staff training.
Education
MBA - Master of Business Administration
Savannah State University
Savannah, GA08-2014
High School Diploma -
Claxton High School
Claxton, GA05-2009
Skills
- Master calender management
- Spreadsheet tracking
- Information confidentiality
- Confidentiality
- Budgeting assistance
- Meeting planning
- Scheduling
- Document handling
- Travel administration
- Self-starter
- Certified in 10-key
- Payroll
- Accounting
- Mail handling
- Professional and mature
- Conference planning
- Legal administrative support
- Proper phone etiquette
- Extensive vocabulary
- Compensation and benefits
- Schedule & calendar planning
- Email management
- Proofreading
- Filing and data archiving
- Excel spreadsheets
- Bookkeeping
- QuickBooks expert
Timeline
Executive Administrative Assistant
City Of Savannah City Hall
04.2024 - Current
Legal Intake Specialist
Mike Hostilo Law Firm
01.2022 - 04.2024
Customer Service Representative
Gulfstream Aerospace
08.2021 - 01.2022
Verifier
International paper
01.2020 - 04.2021
Call Center Representative
United Healthcare Insurance
08.2019 - 01.2020
Call Center Supervisor
OnBrand24
11.2016 - 08.2019
MBA - Master of Business Administration
Savannah State University
High School Diploma -
Claxton High School
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