Bryan Samuel
Doraville
Summary
With a proven track record at Mr. Appliance of Greater Atlanta, Bryan Appliance Repair, & Genuine Appliance Parts I excel and display proficiency diagnosing and repairing a wide range of appliances, demonstrating operational excellence and a strong customer focus. My leadership in mentoring technicians and negotiating vendor discounts showcases my strategic visioning and effective decision-making skills. Known for reliability, technical acumen, and results-driven approach.
Overview
20
20
years of professional experience
Work History
Lead Technician
Mr. Appliance of Greater Atlanta
10.2017 - Current
- Performed troubleshooting and diagnosis on malfunctioning appliance.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Educated customers on use, care and adjustments of appliances.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Disassembled, repaired and reassembled equipment in good working order.
- Managed inventory of replacement parts, ensuring availability for timely repairs while minimizing overhead costs.
Head Technician
Bryan Appliance Repair
01.2012 - 10.2017
- Established strong relationships with vendors, negotiating discounts on parts and supplies to reduce cost for the company.
- Enhanced customer satisfaction by providing timely and accurate diagnostics and repairs.
- Maintained comprehensive documentation of all service calls, including resolutions implemented and follow-up actions required if necessary.
- Managed inventory of spare parts, ensuring availability when needed for repairs or replacements.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Enhanced company reputation by delivering exceptional customer service and maintaining professional communication with clients.
Lead Technician
Genuine Appliance Parts
01.2007 - 12.2011
- Established strong relationships with vendors, negotiating discounts on parts and supplies to reduce costs for the company.
- Developed and implemented a comprehensive training program for new technicians, ensuring they gained the necessary skills and knowledge to excel in their roles.
- Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Disassembled, repaired and reassembled equipment in good working order.
- Ordered parts and maintained adequate inventory.
- Diagnosed issues with appliances and made repairs.
Maintenance Supervisor
A Plus Construction
07.2004 - 07.2007
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised eight employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Mentored junior technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
Education
High School Diploma -
Charlotte Amalie High School
St. Thomas, USVI06-2004
Skills
- Testing and repair
- Diagnostic testing
- Safety compliance
- Schematics interpretation
- Installation procedures
- Multimeter usage
- Diagnosing problems
- Refrigeration systems
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
Timeline
Lead Technician
Mr. Appliance of Greater Atlanta
10.2017 - Current
Head Technician
Bryan Appliance Repair
01.2012 - 10.2017
Lead Technician
Genuine Appliance Parts
01.2007 - 12.2011
Maintenance Supervisor
A Plus Construction
07.2004 - 07.2007
High School Diploma -
Charlotte Amalie High School
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