JD White
Douglasville
Summary
Results-driven Manager with over 40 years in mid-level management. Demonstrated success in achieving $200,000 in cost savings and reducing customer complaints by 80% through targeted staff training. Strong communicator and mentor with a focus on enhancing team performance and operational efficiency.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Cabin Experience Agent
Delta Air Lines
10.2024 - Current
- Cleaning and servicing of aircraft interiors including cabin, cockpit, galleys and lavatories.
- Prepared cabin for customer boarding and departures through thorough cleaning of seats, seat pockets, floors, galleys, and lavatories, enhancing overall passenger comfort.
- Checked, handled, removed, and installed passenger service cabin supplies in accordance with Delta specifications, maintaining high standards of service readiness.
- Executed detailed cleaning of aircraft interiors, ensuring all areas were free from dirt, debris, and marks for optimal passenger experience.
- TSA – Using excellent customer service skills and at the same time directing the customers through the airport security process.
- SkyZone – Using a tablet receive and accept pickup orders, following the details from the order to move throughout Hartsfield-Jackson Atlanta International Airport to pickup minors which are traveling alone.
- Pickup minor from gate and take them to their next departure gate or to SkyZone if their next flight is > 1hour.
Maintenance Technician
Love’s
06.2024 - 10.2024
- Utilized tools and equipment for facility upkeep, including equipment repair, pressure washing, plumbing repair, and site inspections.
- Supported store, restaurant, and truck care departments with cleaning, maintenance, stocking, and customer service tasks.
- Delivered customer service assistance, resolving issues to enhance overall customer experience.
Driver Hiring Manager
Auto Truck Transport
05.2022 - 06.2023
- Collaborated with recruiting company to identify and evaluate top candidates for OTR truck driver positions.
- Conducted interviews and made final hiring decisions.
- Selected qualified drivers and streamlined interview scheduling to enhance efficiency.
- Scheduled orientations for new drivers to ensure smooth onboarding.
- Monitored training progress and provided mentorship to ensure successful integration during probation periods.
Customer Service Rep, Pro Dept
Lowe’s
01.2022 - 04.2022
- Built lasting relationships with Pro customers, honored price guarantee, took and followed up on orders, performed quotes, and arranged merchandise deliveries.
- Assisted customers at Pro Services Desk, ensuring a welcoming environment.
- Responded to customer inquiries and supported shopping experiences by promoting loyalty plans and extended service protection plans.
Driveaway Driver
Auto Truck Transport
09.2018 - 12.2021
- Drove commercial motor vehicles in compliance with DOT regulations, ensuring timely delivery of Freightliner trucks.
- Coordinated with customers and central dispatch to facilitate smooth operations and resolve issues promptly.
- Maintained accurate driver logs and manifests for regulatory compliance.
- Un-decked trucks, removing trash and shipping materials for recycling to maintain a clean and sustainable environment.
- Managed time and company equipment according to established policies.
Professional Driver/Trailer Technician
Haddads, Inc.
10.2016 - 08.2018
- Inspected, repaired, and adjusted company trucks, trailers, and generators.
- Executed work orders and parts requisitions, maintaining workflow continuity and minimizing downtime.
- Delivered film and television equipment to production sets and company locations, ensuring timely availability for shoots.
- Traveled to ensure equipment and personnel availability for operations.
Professional Driver
Dart Transit Company
11.2014 - 03.2015
- Safely operated commercial motor vehicle in compliance with DOT regulations for efficient pickup and delivery of goods.
- Communicated effectively with customers and dispatch personnel to ensure timely pickups and deliveries.
- Maintained cleanliness of company equipment to support safe and reliable operations.
Professional Driver
Fastenal Co.
07.2013 - 11.2014
- Delivered products to company stores and customers, ensuring timely service and customer satisfaction.
- Applied comprehensive knowledge of DOT regulations to ensure compliance.
- Collaborated with shipping and receiving departments, enhancing communication for smoother operations.
- Maintained clean work environment for company equipment, promoting operational safety and compliance.
Market Contractor
J&V Enterprise, LLC
10.2012 - 06.2013
- Led team of collection agents in facilitating account closures and balance eliminations for Comcast subscribers.
- Recruited and trained collection agents to enhance team performance and productivity.
- Executed accurate processing and verification of equipment collections to uphold operational integrity.
- Organized and optimized collection routes to ensure efficient daily operations.
- Executed weekly equipment collections, sorting by type, quantity, and scanning serial numbers for upload.
- Transported collected equipment to drop site for Comcast to ensure timely returns.
- Processed reports, bookkeeping, and payroll to support financial management.
Installation Technician
Dish Network
08.2011 - 08.2012
- Conduct site surveys, determine ideal positioning of dish for strongest signal reception, installing satellite TV and receivers and ensuring optimal connectivity.
- Provide customers a service ETA prior to arrival.
- Review orders (new installs, additional services or troubleshooting) with customers.
- Verified customer satisfaction and provided equipment usage instructions to enhance user experience.
- Cleaned up site, reviewed final account with customer, and updated customer accounts on mobility tablet for accurate record-keeping.
- Update manager and dispatch on installation progress and completion status.
- Prepared the company vehicle by loading equipment for jobs to facilitate service delivery.
Purchasing Manager
Erachem Comilog, Inc.
04.2007 - 05.2010
- Negotiated and managed contracts for Baltimore operations, ensuring compliance and oversight of $10 million in spending.
- Secured optimal prices for materials and equipment, reducing overall delivery costs.
- Achieved cost savings of $200,000 by sourcing raw materials and packaging supplies efficiently.
- Directed bidding processes, facilitating specification drafting and vendor proposal evaluations for multiple departments.
Materials Supervisor
Erachem Comilog
Baltimore
04.2000 - 04.2007
- Managed $32 million inventory by ensuring precise input/output and physical inventory records.
- Supervised material handlers and evaluated performance metrics to drive continuous improvement.
- Coordinated shipping activities to enhance procedures, ensuring timely, accurate deliveries.
- Negotiated freight rates and monitored freight company performance to uphold service standards.
- Evaluated new vendors based on cost, quality, and service standards to enhance supply chain.
- Ensured compliance with DOT regulations, including hazardous material transportation protocols.
- Conducted training for all department personnel to ensure operational compliance.
- Achieved 80% reduction in customer complaints through targeted training and process enhancements.
Part time Sales Con
Carmax
08.2000 - 10.2003
- Engage customers, conduct customer needs assessment, present ideal vehicles based on budget and take test drives.
- Communicate brand advantages and accompany them through the entire sales process.
- Run credit apps and process financial paperwork.
- Support online customers via the eSales office, follow up on leads and develop continued interest.
Research Associate/Productions Operation Supervisor
Chemetals, Inc.
01.1994 - 04.2000
- Achieved daily production goals through effective management of operations performance.
- Managed equipment operations and maintenance to maintain optimal functionality and reduce downtime.
- Oversaw implementation of safety and efficiency policies to ensure compliance and enhance plant operations.
- Directed testing and experimental performance to identify and implement improvements in operational outcomes.
- Trained and coached operators to support process improvement initiatives.
- Issued maintenance work orders to uphold safety standards and operational efficiency.
Automotive Maintenance Manager
U.S. Marine Corps
06.1981 - 04.1993
- Coordinated maintenance and operations activities for motor transport assets, ensuring optimal performance and reliability.
- Ensured readiness of motor transport equipment through effective maintenance shop organization.
- Provided expert advice on all aspects of motor transport maintenance and operations.
- Managed hazardous waste program in compliance with regulations.
- Trained personnel in maintenance and operational functions, leading to improved skill sets and operational readiness.
- Directed validation and reconciliation of supply requisitions to maintain inventory accuracy.
- Maintained control system for motor transport publications to ensure operational continuity.
- Supervised technical inspections of all motor transport assets, ensuring compliance with quality assurance standards.
Education
Certificate of Technical Studies - Automotive Maintenance
US Marine Corps
Jacksonville, NC03-1982
High School Diploma -
John A Brashear
Pittsburgh, PA06-1981
Skills
- Customer service
- Safety compliance
- Conflict resolution
- Team collaboration
- Communication skills
- Detail orientation
- Problem solving
- Equipment maintenance
- Inventory management
- Process optimization
- Time management
- Critical thinking
- Leadership skills
- Active listening
- Strong communication
Certification
Forklift Trained
Accomplishments
Navy Achievement Medal
Timeline
Cabin Experience Agent
Delta Air Lines
10.2024 - Current
Maintenance Technician
Love’s
06.2024 - 10.2024
Driver Hiring Manager
Auto Truck Transport
05.2022 - 06.2023
Customer Service Rep, Pro Dept
Lowe’s
01.2022 - 04.2022
Driveaway Driver
Auto Truck Transport
09.2018 - 12.2021
Professional Driver/Trailer Technician
Haddads, Inc.
10.2016 - 08.2018
Professional Driver
Dart Transit Company
11.2014 - 03.2015
Professional Driver
Fastenal Co.
07.2013 - 11.2014
Market Contractor
J&V Enterprise, LLC
10.2012 - 06.2013
Installation Technician
Dish Network
08.2011 - 08.2012
Purchasing Manager
Erachem Comilog, Inc.
04.2007 - 05.2010
Part time Sales Con
Carmax
08.2000 - 10.2003
Materials Supervisor
Erachem Comilog
04.2000 - 04.2007
Research Associate/Productions Operation Supervisor
Chemetals, Inc.
01.1994 - 04.2000
Automotive Maintenance Manager
U.S. Marine Corps
06.1981 - 04.1993
Certificate of Technical Studies - Automotive Maintenance
US Marine Corps
High School Diploma -
John A Brashear