Dedicated and results-driven Call Center Customer Service Professional with over 2 years of experience in fast-paced contact center environments. Proven track record of delivering exceptional customer support, improving first-call resolution, and driving customer satisfaction scores. Adept at handling complex escalations, training associates, and leveraging performance metrics to optimize team and individual success. Recognized for strong communication skills, empathy, and leadership in enhancing the overall customer experience. Previous experience includes working as a Customer Service Associate at Walmart, providing frontline support, issue resolution, and customer engagement in a high-volume retail environment.