Kiyanna Collins
Buford
Summary
Proven sales professional with a track record of enhancing customer satisfaction and boosting sales revenue at Atlanta Luxury Motors. Skilled in CRM proficiency and interpersonal communication, adept at building customer relationships and closing sales. Trained new representatives, contributing to team success. Achieved high client satisfaction ratings through exceptional service delivery.
Overview
7
7
years of professional experience
Work History
Sales Representative
Atlanta Luxury Motors
01.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Associate
Tmoblie
03.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Retail Sales Associate
Macy's
06.2020 - 03.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Server
Red Lobster Restaurant
08.2017 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service Representative
Saks OFF 5TH
04.2018 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Education
High School Diploma -
The Young Woman's Leadership School
Brooklyn, NY06.2017
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales closing
- CRM proficiency
Timeline
Sales Representative
Atlanta Luxury Motors
01.2023 - Current
Sales Associate
Tmoblie
03.2022 - 01.2023
Retail Sales Associate
Macy's
06.2020 - 03.2021
Customer Service Representative
Saks OFF 5TH
04.2018 - 01.2021
Server
Red Lobster Restaurant
08.2017 - 02.2021
High School Diploma -
The Young Woman's Leadership School
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